Thursday, 13 December 2018

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Return Policy

Returns via Mail
 
Courtney Lannom, Inc. will credit your payment for a returned item:

  1. If the item is received by Courtney Lannom, Inc. within 30 days of the shipping date; and
  2. The returned item is undamaged and unopened (still in its original plastic wrap).


Courtney Lannom, Inc. will exchange an item that was erroneously shipped to you for the correct item or will credit your payment:

  1. If the item is received by Courtney Lannom, Inc. within 30 days of the shipping date; and
  2. The returned item is undamaged and unopened (still in its original plastic wrap).


Courtney Lannom, Inc. will exchange a defective item for a new copy of the same item or will credit your payment:

  1. If the item is received by Courtney Lannom, Inc. within 30 days of the shipping date, and
  2. The item is returned with all of its original packaging and contents.


Up to $5.00 return-shipping costs will be credited if the return is due to a defect in the item or a Courtney Lannom, Inc. error. You will not be charged additional fees for replacement shipments.
 
Please allow up to three weeks for returns to be processed. We will notify you via email of your credit or exchange. If you paid by check or money order, a Courtney Lannom, Inc. account will be created and credited, or at your option you will receive a refund. If you paid by credit card, you will receive a credit to that account. Courtney Lannom, Inc. recommends that you send your returned items via an insured carrier. Courtney Lannom, Inc. is not responsible for lost or damaged returns.
 
 
Returns at our Retail Store
 
Customers may return an item received from Courtney Lannom, Inc. for a full credit at our retail location:

  1. If the item is returned within 30 days from the date of your shipment confirmation Email, and:
  2. You provide a printed copy of your shipment confirmation email from Courtney Lannom, Inc. (displaying prices). The returned item is undamaged and unopened (still in its original plastic wrap).


Incorrect or Defective Items
 
You may return any part of an order to Courtney Lannom, Inc. within 30 days of the shipping date. If you receive incorrect or defective merchandise, please return it and we will send you a replacement or issue a full refund. We will credit up to $5 for return shipping if Courtney Lannom, Inc. has sent you a product in error or if it is defective. You will not be charged any additional shipping fees for replacement shipments.
 
We recommend that you send your return via an insured carrier. We are not responsible for lost returns. If you are not sure where to send your return, or have additional questions please contact our Customer Care Department.